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Customer Service FAQ


Order Status

Has my order shipped?

Click the Order Status and History link to view your order status.


How do I change quantities or cancel an item in my order?

Please note that Isolator Fitness ordering system processes orders almost instantly to ensure you order gets shipped out in a timely manner. If you need to change anything call customer service at 610-370-7915 as soon as possible.


How do I track my order?

Once your order gets packed and shipped you will receive an email with your tracking number. If for any reason you feel your order was not shipped, or you lost your tracking number, please call our customer service with your order number which can be found in Order Status and History.


My order never arrived. What should I do?

Click Order Status and History to track your order status. Be sure that all of the items in your order have shipped already. If you order displays as shipped then double check your email for a tracking number. If you still can't figure out where your order is at then please call customer service at 610-370-7915


An item is missing from my shipment.

Click Order Status and History to track your order status. Be sure that all of the items in your order have shipped already. If you received your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


My product is missing parts.

Click Order Status and History to track your order status. Be sure that all of the items in your order have shipped already. If you received your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


When will my back order arrive?

Back ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.


Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect on our website.


What is the return policy?

Please see our Return Policy for complete details regarding our return policy.


Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Shipping

Do you ship to my country?

We ship everywhere except for a select few. If you do happen to run into issues during checkout feel free to contact us and we will clear things up.


What are my payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


What is our product return policy?

Please see our Return Policy for complete details regarding our return policy.


What is the deadline for 2-Day & Next Day Shipping?

For 2nd Day & Next Day Shipping, orders must be placed by 12pm EST to assure delivery. If placed after 12pm EST, or on a weekend/holiday, the order will be shipped the next business day.


My Account

How do I create an account?

1) Click Sign In.

2) Click on "Create Account" and simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their respective prices.


I forgot my password. How do I reset?

Click the Sign In link at the top or bottom of any page. Under the login box you'll see a link that says "Forgot your password?" Click here. That link will send an email to you with your password.


How do I return my product?

Please click here for more information on returning an item.


I received the wrong product. What should I do?

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.


What is your return policy?

Please see our Return Policy for complete details regarding our return policy.


When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click Order Status & History to track your order status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


Pricing and Billing

Do I have to pay sales tax?

You only have to pay 6% sales tax if your delivery location is located in the state of Pennsylvania.


I have a question about my charges. How do I ask?

Click Order Status & History to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


I need a copy of my receipt/invoice. Where can I find this?

If you did not recieve a copy of your invoice through email, please contact our customer service and we will send you a copy for your records.


When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).


When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).