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FAQ+Customer Service

FAQ

 


Order Status

Has my order shipped?


Click the "Order Status and History" under My Account at the bottom of the site page to check your orders status.


How do I change quantities or cancel an item in my order?


Please note that Isolators order system processes orders almost instantly to ensure you order gets shipped out in a timely manner. If you need to change anything call customer service at 610-370-7915 as soon as possible.


How do I track my order?


Once your order gets packed and shipped you will recieve an email with your tracking number. If for any reason you feel your order was not shipped or you lost your tracking number, please call our customer service with your order number which can be found in "Order Status and History" under My Account at the bottom of the site page.


My order never arrived.


Click the "Order Status and History" under My Account at the bottom of the site page to track your order status. Be sure that all of the items in your order have shipped already. If you order displays as shipped then double check your email for a tracking number. If you still can't figure out where your order is at then please call customer service at 610-370-7915


An item is missing from my shipment.


Click the "Order Status and History" under My Account at the bottom of the site page to track your order status. Be sure that all of the items in your order have shipped already. If you recieved you Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


My product is missing parts.


Click the "Order Status and History" under My Account at the bottom of the site page to track your order status. Be sure that all of the items in your order have shipped already. If you recieved you Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.


When will my back order arrive?


Back ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.


Guarantees

Privacy Policy


We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


Security


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Shipping

Do you ship to my country?


We ship everywhere except for a select few. If you do happen to run into issues during checkout feel free to contact us and we will clear things up.


What are my payment choices?


During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


What is the return policy?


Please see our Return Policy for complete details regarding our return policy.


What is the deadline for 2-day & Next Day Shipping?


For 2=Day & Next Day Shipping, orders must be placed by 12pm EST to assure delivery. If placed after 12pm EST, or on a weekend/holiday, order will be shipped the next business day.


My Account

How do I create an account?


1) Click the "Sign in" at bottom of page or the top right.

2) Click on Create account

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


How do I edit my account information?


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How much is my shipping?


Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password.


Click the sign in link at the top or bottom of any page. Under the login box you'll see a link that says "Forgot your password?" Click here. That link will send an email to you with your password.


How do I return my product?


Please click here for more information on returning an item.


I received the wrong product.


If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.


What is your return policy?


Please see our Return Policy for complete details regarding our return policy.


When will my order ship?


Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may Click the "Order Status and History" under My Account at the bottom of the site page to track your order status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


Buyer's Guide

How do I find my product?


To find the product(s) you're looking for, you may
(1) use the navigation menus on the top, left & bottom of our website.
(2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.


How do I navigate the site?


To navigate this website, simply click on a category you might be interested in. Categories are located on the store,and left sidebar of our website product pages. If you have any trouble locating a product, feel free to contact customer service for assistance.


How do I use a coupon?


After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. On the checkout page you will see a spot to add your code.


Pricing and Billing

Do I have to pay sales tax?


You only have to pay sales tax if you are located in the same state as our warehouse.


I have a question about my charges.


Click the "Order Status and History" under My Account at the bottom of the site page to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


I need a copy of my receipt/invoice.


If you did not recieve one in your email please contact our customer service.


When will my credit appear on my account?


Credits usually take 7-10 business days from the time we receive your item(s).


When will my credit card be charged?


Your credit card will be charged within 24 hours prior to shipment of your item(s).