Thank you for choosing Isolator Fitness! Now that you’ve received your Isobag, it’s time to protect it against future accidents.
In order to qualify for the warranty, you must register within 30 days of receiving your product.
Bags purchased from shows, outside vendors/retailers, Amazon.com and isolatorfitness.com are all eligible for the warranty, as long as it is registered within 30 days of purchase.
As of September 1, 2015, all ISO Bags, Packs, Duffles, Cubes, and Minis feature a Limited Lifetime Warranty on manufacturing defects AND a Lifetime Warranty on all zippers and stitches.
Any IsoBag purchased prior to September 1, 2015 is eligible for our 1 Year Limited Lifetime Warranty.
This warranty DOES NOT cover:
- Abusive wear and tear of the product
- Ice packs or food containers (as these products are not manufactured by Isolator Fitness, Inc.)
Once a claim is filed with our Warranty Department and the department deems the issue a manufacturer defect, please mail the damaged bag back to Isolator Fitness headquarters along with a check/money order to cover return shipping.
3 & 6 Meal Isobags & Isocubes: $14
Isopacks and Isoduffel: $20
We will get back to you regarding the exact shipping price as prices vary between countries.
Once your damaged product is received by Isolator Fitness, Inc. we will assess the damages for repair; if the product cannot be repaired, we will send back a replacement.
For additional questions and to submit a request, please email [email protected]
Products can be mailed to:
Isolator Fitness, Inc.
1801 N 12th St Ste 102
Reading, PA 19604-1527