Thank you for choosing Isolator Fitness!
Now that you’ve received your Isobag, it’s time to protect it against future accidents. In order to qualify for our warranty, you must register your product within 30 days of purchase.
If you have purchased your Isobag from a trade show, outside vendors/retailers such as Amazon.com, or LuckyVitamin.com, you are eligible for our full product warranty as long as you register your bag within 30 days of purchase.
As of September 1, 2015, all IsoBags, IsoPacks, IsoDuffles, IsoCubes, and IsoMinis now feature a Limited Lifetime Warranty on manufacturing defects AND a Lifetime Warranty on all zippers and stitches.
Any IsoBag purchased prior to September 1, 2015 is eligible for our 1-year Limited Lifetime Warranty.
-Abusive wear and tear of the product
-Isobrick ice packs
-Meal prep containers
Once a claim is filed with our Warranty Department, and the department deems the issue a manufacturer defect, please mail the damaged bag back to Isolator Fitness headquarters along with a check/money order to cover return shipping.
-3 & 6 Meal Isobags: $14
-3 & 6 Meal Isocubes: $14
-Isopacks and Isoduffle: $20
Pleaes contact us with your specific problem and you complete contact information to email@example.com and our support team will get back to you regarding the exact shipping price. Prices vary between countries.
Once your damaged product is received by Isolator Fitness, Inc. we will assess the damages for repair; if the product cannot be repaired, we will send back a replacement.
For additional questions and to submit a request, please email firstname.lastname@example.org
Products can be mailed to:
Isolator Fitness, Inc
1801 N 12th St #102
Reading, PA 19604-1527